Terms & Conditions
Deposits will be returned if a cancellation is made prior to 24hrs before delivery. If you cancel in the 24hrs before delivery you will forfeit the deposit.
In accordance with licensing laws, we will not sell alcoholic products to anybody that we feel is under the age of 18 years of age. Anyone that we suspect is attempting to purchase alcohol illegally will be asked for valid photo identification (passport, driving license, prove it card). We reserve the right to refuse to supply anyone we suspect to be underage.
The prices products and services provided by us will be those quoted on the prices pages of our website at the time an order is placed and confirmed. For orders that are subsequently amended, the prices charged will be those applicable to the amended item(s) at the time that the amended order is confirmed. Prices are liable to change at any time, but any changes will not affect orders already placed and confirmed.
We will always try to supply you with the full quantity that you have ordered. As we are reliant on breweries and wholesalers for supply there may be occasions where some of our usual product range is unavailable. In the unlikely event that we are unable to provide the products ordered, we will offer alternative equivalent products.
All our products are provided on a cash on delivery basis unless by prior arrangement. A deposit will be held for any equipment hired, refundable on collection of the equipment. Deposits can be made in the form of cash, cheque with valid bankers card or BACS transfer.
Deliveries to areas that fall outside a 20 mile radius of our offices will be subject to a surcharge for every outbound mile.
The hire period is usually a maximum of 48 hrs, any extended hire will result in extra charges unless agreed in advance.
Defective/ Incorrect Goods
We check all our goods before they are dispatched, however damage can occur whilst in transit of which we are unaware. Any items that arrive damaged will be replaced immediately. Once items have been delivered and accepted by the customer, we cannot assume responsibility for the cost of replacing these items. Products that have been opened will be charged at their listed price. Any damaged or incorrectly supplied product must be retained for our inspection and collection, should we wish to collect the damaged product from you. If the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. If you are not satisfied with the products you have received we will arrange with you for these goods to be returned to us (please note that the goods must not be used and must be in good condition). You will not be charged for any incorrect goods or goods which you have not received. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.
Inspection of Products and Return of Deposits
All goods should be inspected on delivery to ensure that they are in a satisfactory condition. The delivery driver must be informed of any damaged, incomplete or inoperative items at the time of delivery. We will not accept any subsequent claims for breakages or shortages that are not recorded on the delivery driver’s documentation. All deposits are refunded at the managements’ discretion, subject to collection of goods in a complete serviceable condition. Equipment must be returned in substantially the same condition as it was at the start of the Hire Period, subject to fair wear and tear.
When the Equipment is returned a member of our team will go through the following visual inspections:
- Check that all equipment is present including all leads and connectors.
- Check all equipment for any damage.
Subsequently an electrical check will be carried out to ensure that there is nothing wrong with the equipment, electronics and leads. In the event the discovery of any faults, you will be asked to provide a full explanation for the faults.
Contract Formation and Governing Law
A contract will only exist between you and Top Secret Events Limited once a formal acceptance of your order by Top Secret Events Limited has been made by. This contract is subject to English Law and Jurisdiction in full.
If we are unable to provide the goods or service due to circumstances beyond our reasonable control, we shall not be liable for any loss, damages or delay resulting from such failure.
Third Party Rights
A person who is not a party to any agreement between us to which these Terms of Supply apply has no right to enforce any provision of these Terms of Supply under the Contracts (Rights of Third Parties) Act 1999.
All equipment provided should not be altered in any way from the manufacturers’ specifications without authorisation from Top Secret Events Limited via e-mail at firstname.lastname@example.org None of the equipment shall be used outside the manufacturers’ specifications. The equipment shall not be removed from the Delivery address for the Hire Period without authorisation from Top Secret Events Limited via e-mail. The equipment shall be kept in a secure environment for the Hire Period.
Liability and Insurance
You will be liable for any loss or damage to the Equipment or any third party claim.
It is compulsory for you to be covered for such loss and for any third party liability by taking out insurance (“Insurance”) cover for these risks.
If any product or equipment is stolen or unlawfully taken you must (a) inform the Police as soon as reasonably practicable and obtain an incident or crime number; (b) notify us within 24 hours by email email@example.com; complete and submit to us a theft report form no later than 7 days after the incident; (d) cooperate in any court proceedings etc.
You may be held liable by us for any damages or loss incurred by us or any third party if you fail to comply with any or your obligations set out above or if you use the Equipment for any purpose other than that for which it was supplied to you or if you use it to participate in any illegal activity or if you fail to take reasonable care of the Equipment (for example leaving it unattended at any time).
You warrant and undertake to us that:
- the information which you have supplied to us is true, and that all material facts which might reasonably be expected to affect either the Insurance our decision to enter into a hire agreement with you have been disclosed;
- you will inspect the Equipment at the time of collection or delivery (as the case may be) and will tell the attendant at the time if it is not complete, in good order and condition and fit for its normal purpose;
- you will use the Equipment in a skilful and qualified manner
- make sure that the Equipment is locked and secured when not in use and properly protected against loss or damage;
- not do or allow to be done any work on or to the Equipment including altering, removing or changing any component or changing in any way it’s specification or appearance;
- represent that you are the owner of the Equipment or our agent;
- not remove or change any name or other mark identifying ownership of the Equipment;
- not sell, rent or dispose of the Equipment in any way;
- tell us or our representatives the whereabouts of the Equipment on request;
- provide suitable access for loading and unloading;
- provide Top Secret Events Limited with parking facilities – parking restrictions or limitations must be adhered to with any fines being chargeable with an administration fee of 15% to you.
If you fail to comply with any of these obligations you may invalidate your Insurance. We will not be liable for and you will compensate us in respect of all claims by or against us resulting from your failure to comply with these Terms of Supply, which results in the related Insurance cover becoming invalid.